The dry ice used is sent fully sealed in an envelope and clearly labelled. Please leave the envelope sealed and do not touch the contents as it could cause freezer burn.

When you have opened your order, leave your sealed dry ice envelope in a well-ventilated space (out of the reach of children) until it has fully evaporated.

Once evaporated, the envelope will be free to dispose of in normal waste. 

Our cardboard box is 100% recyclable and can be disposed of in your normal household card recycling.

The liners we use are made from recycled cotton that would usually have gone to the landfill. This liner is biodegradable and reusable.

All dry ice barrier bags are recyclable once the contents have evaporated.

POPS would be a great gift for a friend or loved one (however the lucky recipient must be 18+).

As our POPS contain real alcohol, you will need to provide ID proving you are over the age of 18.

The Scottish Highlands, Northern Ireland and islands surrounding the UK aren’t accessible within the required delivery time. We won’t risk allowing the POPS to defrost during delivery, for this reason, we cannot deliver to these locations.

We can deliver to the rest of the UK.

Once checked out, we are unable to make any changes to your order. This includes any amends to flavours, additional items, or incorrect information (typos or billing/shipping address). 

If you need to cancel your order, please forward your ‘Order Confirmation’ email to us at hola@wearepops.com and confirm that you wish to cancel your order.

We will start the refund process if your order hasn’t already been shipped. Once cancelled you can then place a new order with all the correct details as required. 

The minimum order for our POPS is £15. 

Our minimum order for free delivery is £100.

Each SKU comes in a different sized packaging and requires different levels of insulation and dry ice, this means they come with different postage charges.

We post our ice cream in recyclable cardboard boxes containing a sealed bag of dry ice. 

The POPS are kept fully insulated with recycled cotton lining that would usually have been sent to landfill. 

The contents of the box will stay frozen for up to 24 hours once it has left distribution – this means your parcel can be left on your doorstep well into the night. 

You don’t need to be in to receive your parcel. All our POPS are shipped using DHL, if you are not in, they will leave your parcel in a safe space.

The drivers are instructed delivery must be made on first attempt. 

You can track the progress of your parcels using the tracking link provided on the day of delivery where you will be given a time slot for delivery. As soon as you are home, check your order to make sure everything is ok and POP your flavours into the freezer.

It’s worth knowing, once the delivery has left our facilities, we do not have any control over them. We are not responsible for DHL’s delivery, however if they do not arrive within the 24hr delivery window, please contact hola@wearepops.com.

DHL look after all our deliveries. We deliver our POPS every Wednesday, Thursday, and Friday. 

Please see schedule below:

Any orders placed after this cut of time (or on a Friday, Saturday, or Sunday) will be delivered on Wednesday. 

During Bank Holidays, delivery days will change. 

Jubilee Bank Holiday – the week leading up to the Royal Jubilee we will be dispatching on Monday and Tuesday for next day delivery. DHL will not be delivering on Thursday and Friday.

As we wait for our new flavours to be created, we are only offering our Pimm’s and Bellini flavours for home delivery. Watch this space as more POPS become available.