Home Refund Policy
POPS offer a 30-day refund policy, which allows you 30 days after receiving your frozen cocktails to request a refund.
Contact us via email on firstname.lastname@example.org to talk to the team about refunding your POPS.
To be eligible, you will need proof of purchase. Based on your complaint, please be ready with your order number (so we can access your details).
Damages and issues
Once you have received your order, please inspect your POPS and contact us immediately if you see any issues. This includes if they are defective, damaged, if there are any flavours/items missing or if you receive the wrong item, so that we can put the problem right as soon as possible.
To make sure you get your exchange quickly, report the problem immediately. We can then offer you a refund ready for the new purchase.
Once the POPS team have investigated your problem, we can let you know if your refund has been approved. Once approved, you will be refunded your full payment through the original payment method. Please note, processing times may vary depending on your bank or credit card company.
Get in touch
We are always up for a chat, so please feel free to email us on email@example.com